Returns
We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns and rest assured you will be taken care of by our excellent customer service at BigNTallApparel.com. If you are not satisfied in any way, you may return your items within 21 days of receiving them for either an exchange or refund*.
- NO RESTOCKING FEES!
- Buy today and return or exchange your order anytime in the next 21 days.
Follow these steps:
- Call us or email us at sales@bigntallapparel.com requesting a Return Authorization (RA) for the full or partial order, be sure to include your invoice number. We send out the RA number and return instructions through email the next business day.
- Write that number on the box, ship the box through any service. Once the package is received by our warehouse, credit will be applied to the credit card you used for purchase.
Please Note:- No Items can be Returned without Return Authorization (RA).
- We issue one Return Authorization (RA) number for all items being returned and a return address.
- Altered or washed items cannot be returned.
- Inspection of the returned items can take 5 - 10 business days.
* Shipping charges are not refunded.
Exchanges
When It comes to exchange a customer wants to know three things at very first, so let Us answer that for you. There is never restocking fee on any returns. And as we do not offer direct exchange we ask customers to place a new order and returning the unwanted separately.
- Call Us Requesting a Return Authorization (RA) for the full or partial order. In one business day or less (usually much less), we will send you and email with your RA #.
- Write that number on the box, ship the box through any service.
- Once we have received your unwanted items you can place a new order. And we will appreciate if the credit card billing name is same.
- Keep the new and old order number handy.
Please Note:- No Items can be Returned without Return Authorization (RA).
- We issue one Return Authorization (RA) number for all items being returned and a return address.
- Altered or washed items cannot be returned.
- Inspection of the returned items can take 5 - 10 business days.
- Clearance Items are Non-Refundable
Cancellation or Changes
Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.
