RETURNS & EXCHANGES POLICY

Returns & Exchanges – Big N Tall Apparel

Returns Made Simple

21-Day Return Window
Eligible items may be returned within 21 days of delivery.

Original Condition Required
Items must be unworn, unwashed, and with original tags.

Authorization Required
All returns must be approved before items are shipped back.

Refunds After Inspection
Refunds are processed once returned items are received and approved.

For return-related inquiries:

📧 Email: support@bigntallapparel.com
📞 Phone: 1-866-847-8678
Our support team is available to assist with return-related questions.

Return Eligibility

We accept returns on most regular-priced merchandise that meets the following conditions:

• Request is submitted within 21 days of delivery
• Items are unused, unwashed, and unaltered
• Original tags and packaging are intact

The following items are not eligible for return or exchange:

• Customized or decorated products
• Clearance or closeout items
• Worn, washed, or altered merchandise

Return Authorization Required

All returns require a Return Authorization (RA).
Items shipped without prior approval or without an RA number will not be accepted.

Please wait for return instructions before sending anything back.
For authorization questions, contact us at support@bigntallapparel.com.

How the Return Process Works

1. Review the return policy on this page
2. Submit your return request online
3. Receive return instructions by email (if approved)
4. Ship items back following the provided guidelines
5. Refund or resolution is processed after inspection

Return Shipping

• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
• If an item was shipped incorrectly or arrived defective, contact us immediately at
  📧 support@bigntallapparel.com or 📞 1-866-847-8678 before submitting a return request

Refund Processing

Once your return is received and inspected:

• Approved refunds are issued to the original payment method
• Processing typically takes 5–10 business days
• Banks or card issuers may take additional time to post the refund

Exchanges

We do not process direct exchanges.

If you need a different size or style:

• Submit a return request for the original item
• Place a new order for the replacement item

Order Changes & Cancellations

Orders are processed quickly and cannot be modified or canceled once placed.
If an item is no longer needed, please submit a return request after delivery.

Initiate a Return Request

You’ll be redirected to our secure return request form.